Home » Terms and Conditions

Terms and Conditions

Delivery conditions

If you have purchased a virtual product, please follow the instructions via Email which you have received after your purchase.

If you have purchased an autograph and unless otherwise agreed with the customer, the delivery costs listed under Delivery and shipping costs shall apply. Delivery is usually made within one to two working days and is delivered to the address given by the customer. If the ordered product or part of an order is not available from stock, the customer will be contacted by Cindy Landolt.

Delivery and shipping costs

Switzerland: free
Word wide: $5 (over $80 = free)

Free delivery is for all Switzerland orders and for all Rest of the World over $80. Free delivery will be dispatched using our standard delivery option set out below.

Please note, orders will only be dispatched once full payment has been confirmed, and all items on an order are in stock. This means that any items on your order that are currently on backorder will delay the dispatch date. Where a specific delivery time is mentioned below, this is from the point of dispatch, and not from the point of purchase.

Standard delivery will be sent from Switzerland and delivery times will be affected by local post. Please allow 24-48 hours for items to be dispatched.


Orders can be paid for by Credit Card and PayPal. Value added tax is included in all prices shown on the website.

Protection for Credit Cards

If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of Distance Purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use or if your card has been stolen.

Conclusion of contract

The purchaser undertakes to carry out the order in accordance with the conditions stated on the website. Any error in an order must be communicated to Cindy Landolt immediately.

Transfer of ownership

The delivery changes its owner after the customer has made the payment.

Right of withdrawal

If the delivered goods are defective or if there is a delay in delivery of more than two weeks without prior notification to the client, the client has the right to withdraw from the purchase contract. The goods must be returned to Cindy Landolt and the customer shall bear the costs for the return shipment.


It is possible to cancel an order that has not yet shipped. Should you choose to terminate your membership, we will process a cancellation of your subscription. Upon cancellation, NO recurring payment will be processed thru your credit card.

Return / Exchange policy

Purchased autographs can not be returned.

Complaints Policy

If anyone has reason to believe the content on this website may be illegal or otherwise violates standards. You can report this by contacting us at info(at)cindylandolt.com and stating what particular issue is in question. The video in question will be temporarily removed from the site pending review via our compliance department and the compliance department of any of our payment processors. The review and resolution will be within seven business days. The review process will include, but is not limited to a review of the complaint, investigation as to the validity of the complaint by the appropriate departments, confirming whether a violation has been made, and corrective action if necessary. The result of the review will be made to the complainant as well as instructions for the process of appeal. If the material in question is found to be non compliant it will be permanently removed from the site. If the material is found to be compliant, it will be returned to the website. Policy updated December 31, 2021

Copyright notice

All content posted on this website is Copyright protected under Swiss Copyright Law.
We do not authorise or permit any publications, reposting of prints and video without Cindy Landolt / CLE GmbH consentment.
(a) You are NOT permitted to duplicate, publish or modify the Content on this website and any other websites.
(b) You are NOT permitted to make use of the Content for Personal or Commercial gain.
(c) You are NOT permitted to share your membership access with multiple users, people, parties.
All parties in violation of the Copyright agreement will be prosecuted by Swiss Copyright Laws.

Your use of this website indicates your acceptance of the Copyright Policy and Terms of Use. IF YOU DO NOT AGREE WITH THE TERMS OF THE COPYRIGHT POLICY AND/OR THESE TERMS OF USE, DO NOT USE OR SUBSCRIBE TO THIS WEBSITE.


Cindy Landolt / CLE GmbH Copyright may terminate any Membership granted in these Terms of Use at any time. Should we suspect any violations, your membership will be immediately terminated.

Offers and prices

All offers and prices on the website are non-binding and without guarantee. Errors or changes to the goods and prices remain reserved.

Exclusion of liability

All products distributed by CLE GmbH are subject to the strictest controls by the manufacturer. For this reason, the respective manufacturer is exclusively liable for the quality of its products. By placing an order, the client confirms that CLE GmbH cannot be held liable for any complaints or complications.

External links

CLE GmbH has no influence on the information and the design of linked websites. Liability for false information or illegal actions is excluded.


The place of jurisdiction is Zurich/Switzerland.

Copyright ©2022 CLE GmbH, Cindy Landolt, Baarerstrasse 95, 6300 Zug (Switzerland) COPYRIGHT. All rights reserved.

By accepting these terms and condition, I understand and agree to the policy outlined and consent to the Privacy Policy as well.